Support
Email support@askray.ai. We answer within a few working days, usually sooner. For a scan or a payment, include the report’s link (or the email you paid with), so we can find it straight away.
My scan stopped or never finished
A free scan that stops can be started again from the start page. If a full scan you paid for fails, email us its link: we’ll run it again or refund you in full.
I lost the link to my report
Reports aren’t tied to an account, so the link is the way in. If you asked to be emailed when the results were ready, the link is in that email. Otherwise email us the address you paid with and roughly when, and we’ll send it again.
Invoice and VAT
The full report costs €39 plus VAT. Stripe emails an invoice after payment. Buying for a company, tick “I’m purchasing as a business” at checkout and enter your VAT ID: with a valid EU VAT ID from another member state, no VAT is charged (reverse charge). Need a copy or a correction? Email us.
Refunds
Buying as a consumer, you can withdraw within 14 days and get a full refund: email us. If a report failed or didn’t arrive, we refund in full whoever bought it. More in the terms of sale.
Why do the results differ from what I see in ChatGPT?
AI assistants answer a little differently each time, and per person. That’s why a full report asks each question several times and shows each figure with its likely range, instead of trusting a single answer.
The free scan says I’ve used today’s scan
The free scan is limited to one a day per connection. You can try again the next day, or get the full report straight away.
Deleting a report or my data
Reports are deleted after 90 days on their own. To have one deleted sooner, email us its link. More in the privacy notice.
Askray.ai · Business ID 2845974-5